What is a PSA?

PSA stands for Parent Support Adviser.  PSA's were introduced as a pilot scheme in 2007 by the government of the time; successfully ensuring 717 schools had a PSA.  By the end of 2009 almost half of all schools had hired a PSA to support their families.  This increased further however due to huge funding cuts over the past few years, there are less and less schools who can afford to employ a PSA.  With cuts in funding and an increase in children on the SEN register, more and more parents are needing support.  

SENsational Families with the support of The National Lottery Community Fund have employed two highly qualified Specialist SEND PSA's to help provide the essential support needed.

How can our Specialist SEND PSA's help you?

Our SEND PSA's can support you and your family in a number of ways.

  • EHCP's
  • DLA
  • Short Breaks
  • Attending meetings at school

How can you access our Specialist SEND support?

There are a number of ways you can access this support.  This will depend on the level of support you require.  

  • We have weekly support groups in Norwich and Lyng which are run by our PSAs.  
  • Self refer to get one to one support but please note that we cannot guarantee support straight away as we only have two PSA's.  However we aim to get in touch with you, within 5 working days to further discuss your needs.


We are very sorry but due to the massive demand for our 1:1 support service we currently have no availability to take on anymore referrals.  We only have 2 part time staff and both have waiting lists.  We will update this area of the website as soon as we have the capacity to take on more families.

We still run three weekly support groups and we have a page full of other organisations that can also help support you.



SENsational Families is registered in England and Wales under charity number 1173051.
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